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10 lessons from Skill With People 

Podcast: 10 lessons from Skill With People 


Amoy Ton

1. Understand people and human nature. The first step to getting along with people is to understand them. What motivates them? What makes them tick? What are their fears and insecurities? The more you understand about people, the better you will be able to relate to them.

2. Be a good listener. One of the most important skills you can have in dealing with people is the ability to listen well. When you listen to people, you show them that you value their opinions and that you are interested in what they have to say.

3. Make people feel important. Everyone wants to feel important. When you make people feel important, you build rapport with them and you make them more likely to want to help you.

4. Agree with people whenever possible. It's not always possible to agree with everyone, but it's important to do so whenever possible. When you agree with people, you show them that you respect their opinions and that you're willing to see things from their perspective.

5. Listen to people's complaints. Everyone complains from time to time. When people complain to you, listen to them patiently and try to understand their concerns. Don't interrupt them or try to solve their problems for them. Just listen.

6. Offer solutions to people's problems. Once you've listened to people's complaints, you can offer solutions to their problems. Be sure to offer solutions that are practical and that are within the person's ability to implement.

7. Praise people whenever possible. People love to be praised. When you praise people, you show them that you appreciate their efforts and that you value their contributions.

8. Critique people constructively. If you need to critique someone, do it constructively. Focus on the person's behavior, not on their personality. Offer specific suggestions for improvement and be willing to help the person implement those suggestions.

9. Thank people for their help. When people help you, be sure to thank them. A simple "thank you" can go a long way in building goodwill and rapport.

10. Be forgiving. Everyone makes mistakes. When someone makes a mistake, be willing to forgive them. Holding grudges will only hurt you in the long run.

I hope these lessons help you to improve your skills with people and to build better relationships with the people around you.

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